Instead of constantly talking about motivation, organizations should ensure that employees are occasionally delighted.

The society of organizations is new-only seventy years ago employees were a small minority in every society.

The fundamental reality for every worker, from sweeper to executive vice-president, is the eight hours or so that he spends on the job. In our society of organizations, it is the job through which the great majority has access to achievement, to fulfillment, and to community.