Quotation
Quote by Zhang Ruimin
Quality should be limitless: quality implies customer demand and satisfaction, and customer complaints are the best gifts.
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Understanding this quote
The quote treats quality as something that should never be capped or considered finished. It connects quality with meeting customers’ needs and leaving them satisfied. It also presents complaints as valuable feedback: they show where the product or service falls short and where improvement is needed.
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About this quotation
- Source
- Haier Group Official Website
- Format
- Official Statement
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